FAQs

Order confirmations may take a minute, sometimes received immediately after order has been placed and sometimes take a few hours. If time exceeds 24 hours, contact customer support with details. Email: thepocketindustries@gmail.com

Contact customer support immediately after the mistake is noticed, with proof of identity and proof of purchase.

If your order hasn't been delivered to UPS for shipping, email customer support with subject "MISSING ORDER" whilst providing order details in body. Email: thepocketindustries@gmail.com If your order was delivered to UPS, contact customer support at UPS with order details Number +++++

Sure! Email us before the 5 day processing time period, so we're able to fulfill your request. Understand that if the new size doesn't fit, we are not liable.